Tynor

Return/Replacement Policy

1. Return is a scheme provided directly under this policy in which the option of exchange, replacement or refund is offered.
2. Return/replacement is provided within 7 days after delivery of the product.
3. Return/replacement is offered if the product received is damaged/defective or the customer faces any size issue.
4. Product-to-product replacement is not permitted. For example, if you receive Product A, you cannot request Product B as a replacement.
5. All products listed under a particular category may not have the same returns policy.
6. The returns/replacement policy provided on the product page shall prevail over the general returns policy for all products.
7. Refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
8. Pick-up or replacement, where applicable, cannot be scheduled from a different address.

Non-Returnable / Non-Refundable Policy

Certain products are categorized as non-returnable and non-refundable due to health, hygiene, and safety reasons. Customers are advised to carefully review the product details before making a purchase.

1. No returns, exchanges, or refunds will be accepted for certain products once delivered.
2. Customers must report such issues within 48 hours of delivery at support@tynor.in. Exceptions apply only in the following cases, and are subject to mandatory proof requirements:
   1. Wrong Product Delivered – The customer must provide a complete unboxing video clearly showing the incorrect product.
   2. Lost Product in Transit – If the package is delivered empty, tampered, or missing items, a full unboxing video is required to validate the claim.
   3. Defective or Damaged Product – Any product received in a damaged or defective condition must be reported within 48 hours of delivery along with an unboxing video as proof.

Conditions for Exceptions:

• Only replacement of the same product will be provided in the above cases, subject to stock availability.
• Replacement without a valid unboxing video will not be processed.

Refund Policy

1. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Tynor Orthotics Private limited in condition as mentioned in return/replacement policy
2. In case a customer wants a refund in the bank account (only applicable in COD case), details of bank account should be submitted.
3. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given to the original source of payment.
4. In case of prepaid orders, Refund will be processed to original payment source within 5-7 days from the day condition in point 1 is fulfilled.
5. In case of COD order, Refund will be processed to bank account within 15 days from the day condition in point 1 & 2 is fulfilled.
6. In case customer choose refund in wallet, same will be processed 24 hrs after condition in point 1 is fulfilled

Cancellation Policy

1. The customer can cancel an order within 30 minutes of order placed.
2. You cannot cancel the order once it's out for delivery. However, the customer may choose to reject it at the doorstep.
3. In case of any cancellation from Tynor Orthotics Private Limited due to unforeseen circumstances, a full refund is initiated for prepaid orders.
4. Tynor Orthotics Private Limited reserves the right to accept the cancellation of any order at any time.

Wallet Policy

Based on the User's instructions, refunds concerning Products purchased through the 'cash on delivery' payment option will be transferred as Tynor Cash into the User's Tynor Wallet and can be used as a payment mode for future purchases on the Platform. Tynor may also, at its sole discretion, grant User(s) Tynor Bonus Points to use as a payment mode for future purchases of Products on the Platform. In the eventuality of Admin wishing to deactivate the User's Tynor Wallet, the User agrees that all credit balance available in the User's Tynor Wallet, if any, will automatically stand forfeited and will not be required to process any refunds in any manner whatsoever. The User, therefore, agrees to use and exhaust any existing credit balance in their Tynor Wallet before deactivation of their Tynor Wallet on the Platforms. Notwithstanding anything to the contrary, any refund of the credit balance in Tynor Wallet to the User will be at the sole discretion of Tynor. If Tynor suspects any fraudulent activities, Tynor reserves the right to withhold the transfer of any credits to the User's Tynor Wallet.

Shipping Policy

1. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery on our website or the courier's site.
2. Delivery time may vary by location, typically ranging from 5 - 7 business days.
3. The order value, and destination determine shipping fees, if any. Details on shipping costs are provided during the checkout process.
4. You cannot change your shipping address after placing an order.
5. Currently, we do not offer international shipping.
6. Contact our customer support team or email us for assistance if your package is lost or delayed. We will help track the shipment or take appropriate actions to resolve the issue.
7. Couriers typically attempt delivery multiple times ( Maximum 2-3 times). If you miss the delivery, they may leave a notice with further instructions or attempt re-delivery.
8. We may offer free shipping promotions based on order value or specific products. We will provide details on free shipping eligibility during checkout or on our website.
9. Please note that the timeliness of a shipment is dependent on the third party delivery partners and not us.
10. We ship across India only.

Privacy Policy

This privacy policy sets out how TynorStore.com uses and protects any information that a customer or a visitor provides while using this website.

Tynorstore.com is committed to ensuring the protection of customers’ privacy. Should we ask the customer to provide certain information by which the customer can be identified when using this Website, then he/she can be assured that it will only be used in accordance with this privacy statement.

Tynorstore.com may change this policy from time to time by updating this page. A customer or a visitor should check this page from time to time to ensure that he/she is happy with any changes. This policy is effective from 11/03/2024.

WHAT WE COLLECT

We may collect the following information:

• Name and job title.
• Contact information including email address.
• billing address, shipping address.
• Other information relevant to customer surveys and/or offers.
• Demographic information such as postcode, preferences, and interests and
• Information collected from servers, such as host name and IP address etc.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand customer needs and provide a better service, and in particular for the following reasons:

• Internal record keeping.
• Screen our orders for potential risk or fraud.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, exclusive offers or other information which we think customers may find interesting using the email address which the customer has provided.
• From time to time, we may also use customer information to contact the customer for market research purposes. We may contact the customer or a visitor by email or phone.

SECURITY

We are committed to protecting the information we receive. We employ strict security measures to protect the confidentiality, security and integrity of data stored. To protect our website and the information that we collect from unauthorized access, data loss, misuse, alteration, and destruction, we have implemented SSL, firewalls, and internal restrictions on who may access the data. The secure socket layer (SSL) is used to provide for the secure transmission of the information from the user’s personal computing device to our servers.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on a computer’s hard drive. Once the customer agrees, the file is added, and the cookie helps analyze web traffic or lets the customer know when to visit a particular site. Cookies allow web applications to respond to a customer. The web application can tailor its operations to customer needs, likes, and dislikes by gathering and remembering information about customer’s preferences. This helps us to analyze data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical. Overall, cookies help us provide the customer with a better website, by enabling us to monitor which pages customers find useful. A cookie in no way gives us access to a computer or any information about a customer, other than the data he/she chooses to share with us. A customer or a visitor can choose to accept or decline cookies. Most web browsers automatically accept cookies, but a customer or a visitor can modify their browser settings to decline cookies if they prefer. This may prevent them from taking full advantage of the Website. We will not sell, distribute, or lease personal information to third parties unless we have the customer’s permission or are required by law to do so. We may use personal information to send promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If a customer believes that any information, we are holding is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.