How payments work

ALLYNOR is a marketplace: you buy from independent sellers, and we provide the platform, the checkout and the support around your order. This page explains how your payment is taken, how refunds are handled, and how sellers are paid.

Paying for your order

All prices on ALLYNOR are in Indian Rupees. Orders are prepaid — we do not offer cash on delivery.

When you place an order, you are taken to a payment page hosted by PayU, our payment partner, and you complete the payment there using the options PayU offers. Because the payment happens on PayU's own page, your card, UPI or bank details are never entered on ALLYNOR and we do not see or store them.

Your order is confirmed once PayU tells us the payment succeeded. If a payment fails or is abandoned, the order is not confirmed and nothing is collected for it; any amount your bank shows as held is released by your bank in the ordinary way.

What happens to your money today

  1. You pay the full order amount — the products, plus delivery — once, at checkout, through PayU.
  2. PayU collects that payment into ALLYNOR's merchant account.
  3. Your order is routed to the seller who lists each product, and they dispatch it with a tracking reference.
  4. After your order has been delivered and the return window has closed, ALLYNOR pays each seller the amount due to them for what they sold.
  5. ALLYNOR retains its own share — the commission on the sale and the delivery charge.

Holding a seller's payment until after delivery and the return window is deliberate. It means a return or a cancellation can be honoured out of money that has not yet left the platform, instead of becoming a dispute between you and a seller.

Refunds and cancellations

Refunds are made back to the payment method you used, through PayU. We do not issue refunds in cash, and we do not ask for your card or account details in order to refund you — if anyone contacts you asking for those in ALLYNOR's name, it is not us.

  • Cancelled before dispatch The order value is refunded.
  • Returned after delivery Raise a return from your account within seven days of delivery; the refund follows once the return is approved.
  • Part of an order Where only some items are cancelled or returned, the refund covers those items.
  • Where it lands Back on the original payment method. Your bank decides how quickly it appears on your statement.

What can be returned, and in what condition, is set out in our Return & Refund Policy and our Cancellation Policy. This page explains the mechanics of the money; those pages govern eligibility.

How sellers are paid

Every seller on ALLYNOR is verified before their products go live — we check GST registration and identity documentation, and we hold bank details for settlement.

A seller is paid for an order once it has been delivered and the return window has closed, and never before. Each seller is paid only for what they themselves sold: on an order containing products from more than one seller, each seller's portion is worked out and settled separately.

The change we are making

Split settlement is not yet in use on ALLYNOR. We have applied to PayU for it, and it is not live until PayU approves it and enables it on our account. Until then, payments work exactly as described above.

Indian payment regulation expects money collected from customers on behalf of several sellers to be handled by a licensed payment aggregator rather than held by the marketplace. Split settlement is how PayU provides that: instead of the whole payment settling into ALLYNOR's account, PayU allocates each seller's share to that seller's own sub-merchant account with PayU at the time the payment is taken.

Under that model, the timing you see above does not change — a seller's share is only released to them after their part of the order has been delivered and the return window has closed, ALLYNOR's commission is released last, and a refund is drawn from the allocation of the seller it relates to. What changes is who holds the money in the meantime: PayU, as the licensed aggregator, rather than ALLYNOR.

We will update this page when split settlement goes live. If it says anything other than the paragraph above, treat that paragraph as the position of record until this page is revised.

Questions about a payment

The full commercial terms of using ALLYNOR are in our Terms & Conditions, and how we handle your data is set out in our Privacy Policy.