How payments work

ALLYNOR is a marketplace: you buy from independent sellers, and we provide the platform, the checkout and the support around your order. This page explains how your payment is taken, how refunds are handled, and how sellers are paid.

Paying for your order

All prices on ALLYNOR are in Indian Rupees. Orders are prepaid — we do not offer cash on delivery.

When you place an order, you are taken to a payment page hosted by PayU, our payment partner, and you complete the payment there using the options PayU offers. Because the payment happens on PayU's own page, your card, UPI or bank details are never entered on ALLYNOR and we do not see or store them.

Your order is confirmed once PayU tells us the payment succeeded. If a payment fails or is abandoned, the order is not confirmed and nothing is collected for it; any amount your bank shows as held is released by your bank in the ordinary way.

Where your money goes

ALLYNOR does not hold seller money. Split settlement with PayU, our payment aggregator, is being switched on for ALLYNOR. Until it is, no seller payouts are made through ALLYNOR.

With split settlement, this is what happens to your payment:

  1. You pay the full order amount — the products, plus delivery — once, at checkout, on PayU's payment page.
  2. Your payment is held by PayU, not by ALLYNOR.
  3. Your order is routed to the seller who lists each product, and they dispatch it with a tracking reference. PayU then allocates each seller's share of the payment to that seller's own account with PayU.
  4. After your order has been delivered and the return window has closed, PayU releases each seller's share to that seller, and ALLYNOR's commission and the delivery charge to ALLYNOR.

Releasing a seller's share only after delivery and the return window means a return or a cancellation can be refunded from that seller's share before anyone is paid, instead of becoming a dispute between you and a seller.

Refunds and cancellations

Refunds are made back to the payment method you used, through PayU. We do not issue refunds in cash, and we do not ask for your card or account details in order to refund you — if anyone contacts you asking for those in ALLYNOR's name, it is not us.

  • Cancelled before dispatch The order value is refunded.
  • Returned after delivery Raise a return from your account within seven days of delivery; the refund follows once the return is approved.
  • Part of an order Where only some items are cancelled or returned, the refund covers those items.
  • Where it lands Back on the original payment method. Your bank decides how quickly it appears on your statement.

What can be returned, and in what condition, is set out in our Return & Refund Policy and our Cancellation Policy. This page explains the mechanics of the money; those pages govern eligibility.

How sellers are paid

Every seller on ALLYNOR is approved before their products go live — we review their GST registration, PAN, bank details and documents. Each approved seller is then registered with PayU under ALLYNOR's account, and PayU carries out its own verification before that seller can be paid.

A seller is paid for an order once it has been delivered and the return window has closed, and never before. Each seller is paid only for what they themselves sold: on an order containing products from more than one seller, each seller's share is worked out and paid separately, by PayU.

Questions about a payment

The full commercial terms of using ALLYNOR are in our Terms & Conditions, and how we handle your data is set out in our Privacy Policy.