Return & Refund Policy

1. Purpose

This Return & Refund Policy outlines the terms under which customers may request returns, replacements, or refunds for products purchased through the ALLYNOR platform. As a multi-vendor marketplace, ALLYNOR facilitates transactions between customers and independent sellers, while ensuring a standardized customer experience.

2. Scope of Policy

This policy applies to all orders placed on the ALLYNOR platform unless otherwise stated in the product listing.

Certain categories may have special return conditions based on product nature, hygiene concerns, perishability, or customization.

3. Return Eligibility

A return request may be accepted under the following conditions:

Product delivered is damaged, defective, or non-functional
Product received is incorrect or different from description
Product is missing parts/accessories
Product is expired (if applicable)
Product quality issue verified by seller/platform
Not serving the purpose
Delivery is too late
Customer changed the mind
Purchased from somewhere else
Others

4. Non-Returnable Items

The following products are not eligible for return unless damaged or defective upon delivery:

Personal care / hygiene products
Consumables / food items
Customized / made-to-order products
Intimate products
Clearance / final sale items
Products with broken seals / tags removed
Used products beyond inspection

5. Return Window

During the launch phase, ALLYNOR offers a standard 7-day return window from the date of delivery.

For certain categories, the seller may define a shorter or longer window, which will be displayed on the product page.

6. Return Request Process

Customers must initiate return requests through the ALLYNOR platform within the eligible return period.

Required Information:

Order ID
Reason for return
Clear photos/videos (if damaged/defective)
Packaging condition proof (if applicable)

Incomplete requests may be rejected.

7. Verification & Approval

Return requests are reviewed by the seller and/or ALLYNOR support team.
Approval or rejection will be communicated within 48–72 business hours.
Additional evidence may be requested.

ALLYNOR reserves the right to reject fraudulent, abusive, or non-compliant claims.

8. Reverse Pickup / Self-Shipping

Depending on service availability:

Forward/Reverse Pickup: Arranged by ALLYNOR/logistics partner

9. Refund Policy

Refunds will be processed only after successful verification and acceptance of the returned product.

Refund Modes:

Original payment method
Wallet/store credit (if applicable)

Refund Timelines:

Prepaid Orders: 5–7 business days
COD Orders: 7–10 business days after bank details confirmation

Payment gateway and banking timelines may vary.

10. Replacement Policy

Where available, customers may opt for product replacement instead of refund.

Replacement is subject to:

Seller inventory availability
Same product / variant availability

If replacement is unavailable, refund will be initiated.

11. Cancellation Before Shipment

Orders may be cancelled before dispatch unless already processed by seller.

Refund for prepaid cancelled orders will be initiated within 3–5 business days.

12. Seller Responsibility

Sellers on ALLYNOR must:

Seller approved return/refund requests
Maintain accurate product descriptions
Ensure proper packaging
Respond within defined SLA timelines

Repeated violations may result in seller penalties or suspension.

13. Launch Phase Flexibility

As ALLYNOR is in its launch phase, certain operational processes may evolve.

ALLYNOR reserves the right to modify this policy to improve customer and seller experience. Updated terms will be published on the platform.

14. Dispute Resolution

In case of unresolved disputes between buyer and seller, ALLYNOR's decision shall be considered final for marketplace-level resolution, subject to applicable laws.

15. Contact Support

For return or refund assistance, contact:

ALLYNOR Customer Support
Email: support@allynor.com
Website: https://allynor.com